Frequently Asked Questions
Everything you need to know about shopping with Wellvia.
What are your standard shipping times?
We offer standard shipping across the country, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Some exclusions apply to personal care items.
Which payment methods do you accept?
Wellvia accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working diligently to expand our shipping capabilities to more international destinations soon.
How do I contact customer support?
Our dedicated support team is available via email at support@wellvia.com or through our live chat feature on the website from 9:00 AM to 5:00 PM EST, Monday through Friday.